Question 1

How do I know if a collectible is authentic?

Accepted Answer

Check the seller's photos, description, profile history, and any visible item details before buying. For retro games and boxed collectibles, compare labels, logos, materials, print quality, serial numbers, and included parts with known authentic examples. Ask the seller for extra photos if anything is unclear.

Question 2

What does CIB mean?

Accepted Answer

CIB stands for Complete In Box. For games and many collectibles, it usually means the item includes the original box, manual, and cartridge, disc, figure, card, or other main item. CIB items are often more valuable than loose items because collectors care about completeness and original packaging.

Question 3

Seller protection

Accepted Answer

With Golisto's seller protection you can feel safe when you're selling collectibles on Golisto. Complete the trade in-app so the transaction is covered by Golisto's trade flow, support, and seller protection.

Question 4

How does Golisto's trade system work?

Accepted Answer

Golisto's trade system supports secure card payment, 24-hour support, and an in-app trade flow. Sellers ship with track and trace within 5 days. Seller funds are scheduled for release 1 day after shipment, and support helps resolve disputes if an item does not arrive or is not as described.

Question 5

How does "Buy it now" work?

Accepted Answer

When a buyer decides to buy an item, they tap the "Buy it now" button and pay in the Golisto app. The payment is handled through the trade flow, and seller funds are scheduled for release 1 day after the item is shipped.

Question 6

Is it free to list?

Accepted Answer

Yes. It is free to list items on Golisto, and you can list as many collectibles as you want.

Question 7

Is it free to sell?

Accepted Answer

It is important for us to support the hobby and collecting community.

We are charging one of the lowest fees on the market (5% seller protection fee + €1.00 transaction fee), which helps us cover compensation cases, fraud cases, 365 days support and product development, so you and everyone else in the hobby can trade safely, easily and securely, now and in the future.

Question 8

Do you apply taxes?

Accepted Answer

Golisto does not apply sales taxes and does not report sales data to national tax authorities. Sellers are responsible for understanding any tax obligations that apply to their own activity and location.

Question 9

How should I ship collectibles sold on Golisto?

Accepted Answer

Ship collectibles with track and trace, secure packaging, and enough protection for the item's condition and value. Sellers should ship within 5 days when using Golisto's trade flow so the buyer can follow the delivery and the transaction can continue smoothly.

Frequently Asked Questions

Authenticity

Grading

Platform Safety

Buying

Selling

Shipping