1
Open the dispute
Use the relevant trade page before confirming delivery or before the dispute window closes.
Disputes
Learn when to open a dispute, what evidence to provide, and how Golisto reviews buyer and seller cases.
When something needs review
Most trades finish without support involvement. If an order does not arrive, arrives damaged, or does not match the listing, Golisto can review the case.
How disputes work
2Add evidence
Share photos, tracking updates, package details, and the messages that explain what happened.
3Golisto reviews the case
Our support team reviews the trade, communication, and evidence from both buyer and seller before deciding the next step.
What to include
Photos
Add clear images of the item, packaging, damage, labels, or anything that shows the issue.
Tracking
Include carrier updates, delivery scans, and shipment events if the dispute is about delivery.
Communication
Keep messages inside Golisto so support can understand the timeline without missing context.
Common dispute questions
More dispute help
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