Frequently Asked Questions
Find answers to the most common questions about buying, selling, shipping, payments, and account management on Golisto.
How can we help?
Search for an answer, or browse common questions about buying, selling, payments, shipping, account management, and disputes.
Buying
How do I find an item on Golisto?
Use the search bar at the top of any page. Filter by condition, price, format (auction or Buy Now), and more.
What does 'Buy Now' mean?
Buy Now is a fixed-price purchase. You pay the listed price immediately – no bidding required.
How do auctions work?
You place a bid. Golisto automatically bids on your behalf up to your maximum. The highest bidder wins. Anti-snipe protection extends closing time if bids are placed in the final minutes.
What is anti-snipe?
Anti-snipe automatically extends an auction if a bid is placed in the final seconds.
Is every purchase protected?
Yes. Every purchase is covered by buyer protection. Your payment is held until delivery is confirmed.
Can I cancel an order after purchasing?
Contact Golisto support as soon as possible. Once shipped, cancellation is not possible.
Selling
Is it free to list on Golisto?
Yes. Listing is always free.
How much does it cost to sell?
5% seller fee + €1 service fee on the final sale price.
How do I create a listing?
Go to your seller dashboard and select 'New listing'. Add photos, description, condition grade, and price.
Do I need to verify my identity to sell?
Yes. Required before payouts can be processed.
How do I choose between fixed price and auction format?
Use fixed price for certainty. Use auction when you're unsure of market value.
Can I edit a listing after it's published?
Yes. Most fields editable from your seller dashboard.
Payments
What payment methods does Golisto accept?
Visa, Mastercard, American Express, and Apple Pay, plus the local payment methods available in your country. All payments are processed through Stripe.
When do sellers receive their payout?
Within 5–7 business days after the buyer confirms delivery.
How does payment holding work?
Funds are held by Golisto until delivery is confirmed.
Are there fees for buyers?
Yes. 5% buyer protection fee + €1 service fee. Shown clearly at checkout.
Is VAT applied on fees?
Not for private sellers. Business accounts may differ.
Shipping
Who arranges shipping?
Sellers use a pre-paid label generated automatically by Golisto.
Which carriers does Golisto use?
An established network of European carriers. The carrier is selected automatically based on parcel weight, size, and destination.
Can I track my order?
Yes. All shipments use tracked labels. Follow from your purchases dashboard.
What if my item doesn't arrive?
Open a dispute. Our trust team will review the tracking data. You are fully covered.
Does Golisto ship outside the EU?
Not currently supported.
Account
How do I create an account?
Click 'Register' and follow the sign-up process.
How do I verify my identity?
Go to account settings and select 'Verify identity'. Most verifications completed within 1 business day.
Can I use the same account for buying and selling?
Yes.
How do I reset my password?
Click 'Forgot password' on the login page.
How do I close my account?
Contact Golisto support.
Disputes
How do I open a dispute?
Go to the relevant transaction in your purchases dashboard and select 'Open dispute'.
How long do I have to open a dispute?
Open before confirming delivery or within the dispute window shown in your purchase dashboard.
How does Golisto resolve disputes?
Trust team reviews all evidence. No automated resolution.
What if the seller disagrees with my dispute?
Both parties submit evidence. Trust team reviews everything.
How long does dispute resolution take?
Most disputes reviewed within 3–5 business days.
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