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Undelivered mail- If your parcel arrives back for any of the following reasons incorrect or incomplete address details, not collected or refused the item on return will be subject to a restocking fee. This is worked out as the cost of the postage we have incurred and 10% of the item value this basically covers our expenses pictures of returned parcel as evidence will be supplied on the refund date. To avoid such restocking fees ensure your address details are correct, you pay all import fees if your country has decided this parcel is eligible for customs fees, and If the item is tracked ensure you follow its progress to delivery and collect parcel if required. We ship our items via Royal mail and bigger items through other couriers, we always try our best to ship in suitable packaging by t.